Faq

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  • Rooms
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Q1. Why Should I SignUp?
In order to contact any of the users on Rooms, you must have an active Ad or listing. Using our service allows you to have significant exposure to thousands of people Looking for a Room and Offering a Room or Looking for an Entire Home and Offering an Entire Home. Each listing is checked by our moderators to ensure quality ads and a safe environment for all our users. In order to provide users with immense experience, registered members can contact you directly through Rooms MAILBOX, telephone, Facebook, LinkedIn, Twitter and Instagram when provided. And you can contact them back via Rooms MAILBOX, telephone, Facebook, LinkedIn, Twitter & Instagram if you provided. As a Rooms community member, you will be receiving instant notification of matching results 24/7. Also, access to automated listing updates, and notifications by email. Instant access to customer support helpline.
Q2. How much does it cost?
You must be a Member of Rooms to access our pricing plans, Aside, there are NO FEES whatsoever in posting your Ads, making a listing or browsing matches. Rooms price plan is based on a set of free essentials and paid extras to HELP us defray Hosting & Staff costs.
Q3. How do I post I'm looking for a Room or Entire Home Listing?
On the top left of the page click the Find a Room button and you can now proceed in posting "I’m LOOKING for a Room" or "I’m LOOKING for Entire Home" Ad requirements. Once you have completed your profile with as much information as possible; Verifying your account by adding your Social Network links to your profile, uploading photos of yourself, it will then automatically display ad variants that match your search criteria. To get the best possible results from our service, we do recommend to members to be proactive in their search and to contact as many potential, Roommates, Rooms or Entire Homes owners and Tenants profile that interest them
Q4. How do I post I'm Offering a Room or Entire Home Ad?
On the top left of the page click the List your Room button and you can now proceed in posting your I’m OFFERING a Room or I’m OFFERING Entire Home Ad requirements. Once you have completed your profile with as much information as possible; add your Social Network links to your profile, Upload photos of your Room, Apartment or Flat, it will then automatically display ad variants that match your criteria. To get the best possible results from our service, we do recommend to members to be proactive in their search and to contact as many potential roommates, flatmates. sublets, flatshares or tenants that interest them
Q5. How many pictures can I Upload?
We allow a maximum of 8 to 12 images to be uploaded, per advert.
Q6. What minimum Image/picture file size can I upload?
1MB image size is the minimum file size allowed
Q7. Why Should I upload a picture?
Adding pictures/images to your Ad raises your credibility & increase your response by 500%.
Q8. Why Should I have a detailed description?
Searching members read through the descriptions of their possible matches to help them decide if they would like to reach out to you.  Entering a full description of yourself, or the room, apartment, flat or the house you are offering makes a big difference in the response your ad will get. I’M LOOKING FOR A ROOM or I’M LOOKING FOR APARTMENT/FLAT/HOUSE: The ad description should have what kind of room you are looking for, double, single etc., or how many bedrooms apartments/flat or house you are looking for e.g., 2 bedrooms, 3 bedrooms etc. The amenities you would like (Internet, furnished, air conditioning etc.) You can also put the rent and minimum stay in this description and then a few sentences about yourself, work and what kind of person you are. Adding a photo of yourself will help as well, as it will make your profile stand out from those that have not provided a photo to be displayed. 
Q9. How do I deactivate my Account?
If you're no longer LOOKING for a Room, Roommate or Apartment/Flat or you're no longer OFFERING a Room, Apartment/Flat, you could deactivate your Account temporarily from your Account Status Page. Deactivated Account no longer appear visible to other users on the site and you will no longer receive phone calls or email messages from  other users. You can reactivate it again in the future. 
Q10. I've forgotten my password. What do I do?
Don't worry – it happens to the best of us. You can click on Forgot Password link in the login area to reset your password. 
Q11. How do I delete my account?
Before you DELETE your account, there are a few things you need to keep in mind. ALL your profile will be removed, Please be aware that this is a permanent action and that we cannot restore Deleted accounts. If you've considered the above and still wish to delete your account, you can log into your account and select “Account Settings” from the drop-down menu link, then click on “Status” link, and then click on the “Delete Account” button.  If you think you may need your account again in the future, we recommend deactivating your Account temporarily from the same your account “Status” Page. Deactivated Account no longer appear visible to other users on the site and you will no longer receive phone calls or email messages from other users. You can reactivate it again in the future.
Q12. How can I support Roomy?
Share your positive experience about Rooms with your friends and family through social media and also, we invite you to follow us on Twitter: http://twitter.com/roomsrentals and like us on Facebook: http://facebook.com/roomsublet or Instagram: https://instagram.com/roomsrentals and LinkedIn: https://linkedin.com/company/roomsrentals If you have your own Blog or Webpage, we would appreciate it if you write about your positive experience with Rooms.
Q13. Can you find me a room to rent or roommate?
Rooms is not a property letting agency. Instead, we offer a website and App that allows people to place roommates and rooms for rent classified adverts and contact advertisers direct. Consider us as an introductory service; we will help you find rooms/tenants but we cannot vouch for the suitability of any enquiries, or indeed make any suggestions.
Q14. What's the advantages of upgrading to Prime Membership?
Here is list of main benefits of upgrading to Prime Membership.   Prime membership allows you to contact ALL Newest adverts and gives you unrestricted access to ALL listings. You can contact all Basic and Prime Members by Phone, Rooms Mailbox, Facebook, Twitter, Instagram and LinkedIn, chat, read and reply to every message. Any member can contact you by Phone, Email, Rooms Mailbox, Facebook, Twitter, Instagram and LinkedIn, chat, read and reply your message. Free for all Members to contact you straight away. 100% better chances to find a Sublet or Flatshare. Login now to upgrade your account!
Q15. Will my Prime Membership be automatically renewed?
When you choose a one-time payment plan to Upgrade to Prime Membership, your Prime Membership will not be automatically renewed. As soon as your paid plan expires your account will revert back to a Basic Membership. But if you choose a subscription plan during your upgrade to Prime Membership, your subscription will automatically renew at the end of applicable initial subscription period unless you elect to cancel your subscription before the end of current subscription period.
Q16. Does Rooms verify users?

Rooms takes your security very seriously. Rooms ensures that users and their listings are screened both automatically using AI and manually by our moderators to ensure a safe online experience.  

It is important that every Rooms member adds their phone number, validates their ID, and incorporates their favorite social networking site into their profile, as this is the most convenient and safest means of verifying the identity of the individual with whom they are communicating. 

You will gain more credibility and trust from any user who responds to your listing when you add your phone number, validate your ID or your social media account. 


Q17. Social media verification (Recommended)?
Verifying your account by adding your phone number or favorite social media network links builds trust with other members. This helps confirm that you are who you say you are. It helps speed up the Rooms selection process by enabling other members to learn a few details about you before viewing or making contact. Members who link their social media network to their profile often get more inquiries and replies. To get the full benefit you need to allow public viewing of your profile. This allows upgraded members access to your publicly available Facebook, Instagram, Twitter or LinkedIn page through your listing.
Q18. Do you have an App?
We do have an app version of the site both on iOS and Android App. Also, our site has been optimized and designed for use on mobile browsers. iOS Requirements: iOS 9.3 and later. Compatible with iPhone, iPad, and iPod touch. Android Requirements: Android 4.0 and later.
Q19. What data do you collect when I Sign-Up with Facebook?
We collect basic info like your profile picture, email, date of birth, and full name. We will never post anything on your behalf.
Q20. Will My Payment Information Be Secure?
For your personal financial security, ALL payment transactions on Rooms are processed by Stripe and PayPal, both are secure and trusted names in online payment processing. Information relating to your payment such as your Credit/Debit card details or your PayPal account details are not shared or seen by us (Roomy), and they never reside on our servers. 
Q21. Should I use Western Union MoneyGram to Transfer Money??
NO. NEVER transfer money without meeting in person and viewing the property. Also, NEVER wire funds using Western Union, Bitcoin, MoneyGram or other Wire services.   Never mailing a cheque. It is our belief that these forms of funds transfer are favored by fraudsters. If you are abroad, use a reputable escrow service.
Q22. Should I view the room or property in person?
YES. We encourage face-to-face meetings. People are willing to rent a room or the entire home to a prospective roommate or tenant without seeing it. This is even if they claim it is because they are currently overseas, they are unlikely to be legitimate. Always view the room in person.
Q23. Where can I edit my listing??
If you want to change edit information on your listing, please log in to your account and follow these instructions: As you Log in click the Menu button at the top right of the page and select My Listing/Profile from the dropdown links, then click on any of your listings and start Editing.
Q24. Resetting my password?
If you forgot your password and cannot access your account, you can request a password reset link. Simply go to the Homepage and click on " Login", then click on "I Forgot My Password".You need to remember your email address and provide it, then select "Reset Password". In less than one minute, you will be receiving an email with instructions on how to reset your password. Note: The password-reset link will expire within hours, in order to protect your privacy. If you have not received this email, please check your spam and junk folders.
Q25. Deletion of User data?
Rooms take the protection and privacy of your user data seriously. We have NEVER sold user data and all identifiable user data is deleted when a user account is deleted. Rooms user Deletion API allows Rooms and all their customers to delete data for a specific user identifiable data from all projects and web properties. The deletion occurs when a room user clicks the Delete Account button on the settings page. Rooms users may also send an email or contact Customer Service to request deletion of their personally identifiable information. This is something we are glad to do and we stand by the CCPA, CPRA, and VCDPA protections. In addition to deleting all user-identifiable data, you will lose your room mailbox, entries, and all identifying data. Deleted user-identifiable data or accounts cannot be restored as this is a permanent action. If you uploaded an ID and you think you may need your account again in the future, we recommend temporarily deactivating your account by going to your account settings and then clicking the "Profile Status” section.
Q26. How Do I Edit My Listings??
The editing process is simple! If you would like to make any changes to your listing, please follow these steps: On www.rooms.rentals, you can hover over your profile picture or user ID in the top right corner of your screen and click "My Listings." From the dropdown link, you can make the same changes you would make on your mobile device.  When using the Rooms iOS or Android mobile app, tap the menu button at the top right of the screen and select "My Listings". It is possible to update, create, or delete your listings once you have found a roommate.
Q27. I have not received a verification SMS??
SMS verification can take up to 30 minutes, depending on the country or mobile carrier. When you receive your code, please make sure it is entered correctly and completely.If you close the screen to enter your code, you will need to request a new code. Only the last requested code works. If you do not receive the confirmation SMS, please first select your country, then provide your mobile phone number (excluding the first number zero (0) to ensure it has been entered correctly into the system.If you have not received a verification SMS please contact us.
Q28. My payment wont process.?

Ad blockers can disrupt payment systems. Please disable your ad blocker on our site. Also, make sure you're using the latest version of your browser and operating system.

Q29. I have encountered a bug or website issue.?

If you encounter any bugs or issues, please do not hesitate to contact us. In addition, please let us know what device and browser you were using at the time of the incident so that we may investigate and resolve the issue as soon as possible. You are welcome to submit screenshots or URLs. It may assist us in identifying the problem more quickly.